Site Information

Customer Service

 

24 hour Order Turnaround

 

We will process your order within 1 day of receipt for most orders, and ship via USPS for PO Boxes and packages weighing less than one pound. Heavier packages are typically shipped UPS Ground. Please allow 3 to 5 business days for your package to arrive. We provide tracking information via email whenever possible. We currently ship within the continental US only. (Orders received after noon PT Friday through midnight PT Saturday may not get processed till the following Monday.)

 

90 Day Returns and Exchanges

 

If you are not happy with a product you bought from us, you may return it within the first 90 days of your purchase for a refund of the purchase price or for an exchange. We ask that you ensure the following:

 

  • The product is in new, unused condition

  • The product has its original tags and packaging

  • You include proof of purchase

 

Product returned in worn condition or without its original tags and packaging within the first 90 days of purchase will receive a store credit for the amount of the purchase price.

 

If your product fails to work properly within the first 90 days of your purchase, please contact us via email customerservice@circaterratravel.com or phone 805-568-5402 to speak with us. We will determine the best way to resolve this as many of our products are covered by manufacturer warranty.

 

Privacy and Security

 

We understand the importance of keeping your personal information private. We do not share your name, address, email, or telephone number with any third party marketers. We use this information to verify your billing information, for shipping your order, and, if necessary, to contact you about your order.

 

We use SSL encryption on our checkout pages to ensure that all information passed is protected and kept private.When viewing the checkout page URL you will notice it changes from HTTP to an HTTPS ending. The “S” means it’s secure.